Returns and Refunds Policy

You have 10 days from receipt of your order to report an anomaly, and 30 days to request a return or exchange for a new item.

Items must be returned in their original condition, complete (packaging, accessories, labels).
Return costs are the responsibility of the customer (excluding defective or damaged items).
Products damaged by the customer cannot be refunded.
Requests should be made by email to info@tetehaute.com , accompanied by photos and a description of the problem.
We reserve the right to refuse a return after reviewing your request.

Bob sizes may vary by 2 to 3 cm. Return shipping costs are the responsibility of the customer in this case.
We are not responsible for errors in the delivery address provided by the customer.

Once the return has been validated, we will provide you with the return address.
We recommend tracking your shipment and sending us the tracking number by email.
The refund will be made to the original payment method within 14 days maximum after receipt .

Depending on your bank, the refund may appear in your account within 6 to 12 days .

Our insurance guarantees you peace of mind and security:

In case of loss of the package: we offer a resend or refund (subject to valid address and tracking).
In the event of a damaged package or product: we provide a prepaid return slip and proceed with an exchange or refund according to your choice, upon receipt of the return.

For any request:

Please note: Requests via social media are not accepted.

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